Last modified: 01/22/2025 

1. Introduction.  

Truetimber Arborists, LLC (“Truetimber” or “we” or “us”) respects your privacy and are committed to protecting it through our compliance with this privacy notice. 

This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit the websites truetimber.net (the “Website”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information. 

This policy applies to information we collect: 

• on our Website; 

• in email, text, and other electronic messages between you and Truetimber through any medium. 

It does not apply to information collected by: 

• us through any other means, including on any other website operated by Truetimber or any third-party (including our affiliates and subsidiaries); 

• us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or 

• any third party (including our affiliates, local tree service providers, and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website. 

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates. 

1. Children Under the Age of 18.  

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of features, including your name, address, telephone number, or email address. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us at info@truetimber.net.  

1. Information We Collect About You and How We Collect It.  

Throughout this Privacy Notice, the term “Personal Data” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any deidentified or aggregated information. 

Generally 

We collect Personal Data from various sources, including: 

• directly from you when you provide it to us; and 

• automatically as you navigate through or otherwise use the Website. 

Information You Provide to Us 

We collect the following types of Personal Data directly from you when you access or use our Website: real name, alias, work postal address, work email address, work telephone number. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us. 

The Personal Data we collect on or through our Website through: 

• information that you provide by filling in forms on our Website. This includes information provided at the time of or requesting further information on our “Contact” page. We may also ask you for information when you report a problem with our; and 

• if you contact us, records and copies of your correspondence (including email addresses). 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Website, including information about your equipment, browsing actions, and patterns. This includes: 

• details of your visits to, and use of, our Website, such as: browsing history, search history, traffic data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact with on or through the Website; 

• general IP-based location data, which may identify the general geographic region from where you access our Website, such as town, city, state, country. We do not collect precise location information that may identify your exact address or other location at the time of accessing our Website; 

• Information about your computing device and internet connection, i.e., your IP address, operating system, device make and model, and browser type. 

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to: 

• estimate our audience size and usage patterns; 

• store information about your preferences; 

• provide you with targeted advertising, which is based on your activities on the Website and other online activities; 

• record your activities on our Websites for analytics and debugging purposes; 

• customize our Website according to your individual interests; 

• speed up your searches; and 

• recognize you when you return to our Website. 

The technologies we use for this automatic data collection may include: 

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Our Website may use both session cookies and persistent cookies: 

• Session Cookies. Each time you access the Website, a session cookie containing an encrypted, unique identifier is placed on your device. These session cookies allow us to uniquely identify you when you use the Website and allow us to maintain your connection to the Website. Session cookies are required to use the Website and are removed when you logout or close your browser window to the Website. 

• Persistent Cookies. Persistent cookies that may contain a unique identifier are placed on your device when you access the Website. These cookies are used to track aggregate and statistical information about user activity, maintain your preferences, and provide you with targeted or behavioral advertising based on your activities on the Website. The amount of time these cookies remain on your device may vary, depending on the cookie. 

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu.  

By continuing to allow cookies (see Choices About How We Use and Disclose Your Information), you hereby consent to our recording and disclosure to third-party cookie providers of your use of the Website or other communications you may have with our Website. 

• Web Beacons. Pages of our Website and our e-mailss may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Truetimber, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

• Website Interaction and Performance Monitoring Tools. Our Website may also use interaction and/or performance monitoring tools (sometimes call tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Website. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take our Website, and information automatically transmitted from your web browser to our Website such as information about your operating system, computer hardware, and browser preferences. 

By continuing to use our Website, you hereby consent to our recording your mouse movements, keystrokes, navigation pathways, other actions that you take or communications you may have with our Website and other use of such tools and our disclosure of such recorded information to third-party providers of such tools. 

Third-Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, analytics providers, and social media companies. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information. 

By continuing to use our Website, you hereby consent to our recording your activity on the website and other communications you may have with our Website and our disclosure of such recorded information to third-party providers of such tools. 

1. How We Use Your Information.  

We use information that we collect about you or that you provide to us, including any Personal Data: 

• to provide and personalize our Website and its content to you; 

• to provide you with information that you request from us; 

• to support, develop, troubleshoot, and debug our Website, products, and services; 

• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses; 

• to personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Website, third-party sites, and via email or text message (with your consent, where required by law); 

• to help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business; 

• for internal testing, research, analysis, and product development, including to develop and improve our Website, and to develop, improve, or demonstrate our products and services; 

• auditing relating to a current interaction with you and concurrent transactions, including, but not limited to, counting advertising impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with any applicable specification and other standards; 

• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; 

• debugging to identify and repair errors that impair existing intended functionality on the Website; 

• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including our Website Terms of Use; 

• to notify you about changes to our Website; 

• in any other way we may describe when you provide the information; 

• to fulfill any other purpose for which we have collected it; and 

• for any other purpose with your consent. 

We may also use your Personal Data to contact you about goods and services that may be of interest to you. If you do not want us to use your Personal Data in this way, please check the relevant box located on the form on which we collect your Personal Data. If you wish to change your choice, you may do so by sending us an email stating your request at info@truetimber.net. For more information, see Choices About How We Use and Disclose Your Information. 

1. Disclosure of Your Personal Data.  

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose Personal Data that we collect or you provide as described in this Privacy Notice: 

• to our subsidiaries and affiliates; 

• to contractors, service providers, and other third parties we use to support our business, such as IT and infrastructure support services; 

• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Truetimber Arborists, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Truetimber Arborists, LLC about our Website’s users is among the assets transferred; 

• to third-party cookie and other tracking technology providers for the purpose of providing analytics and cross-context behavioral advertising services to us; 

• to fulfill the purpose for which you provide it; 

• for any other purpose disclosed by us when you provide the information; and 

• with your consent. 

We may also disclose your Personal Data: 

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request; 

• to enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes; and 

• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Truetimber Arborists, LLC, business partners, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

1. Choices About How We Use and Disclose Your Information.  

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes. 

In addition, we strive to provide you with choices regarding the Personal Data we have collected about you. We have created mechanisms to provide you with control over your Personal Data: 

• Tracking Technologies. We may use certain tracking technologies that may record your activities on our Website and your other online activities, and such recordings may be disclosed and processed by third-parties who provide such technologies. This helps us understand our users and the use of our Website. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent, however, if you disable or refuse cookies in this manner, please note that some parts of our Website may then be inaccessible or not function properly. If you do not disable these technologies, you hereby consent to our use of your Personal Data and our recording and disclosure to third-party cookie providers of your activities on our Website in this way.  

• Targeted and Behavioral Advertising. Our Website may use certain technologies, including cookies, to display advertising to you based on your activities of our Website and other online activities. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies in this manner, please note that some parts of our Website may then be inaccessible or not function properly. 

• Promotional Offers from Truetimber. If you do not want us to use your contact information to promote our own products and services, you can opt-out by sending us an email stating your request to info@truetimber.net. If we have sent you a promotional email, you may click the unsubscribe link in the body of that email to be omitted from future email distributions. This opt-out does not apply to information provided to Truetimber as a result of a service experience or other transactions. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info). 

1. Accessing, Correcting, and Deleting Your Personal Data.  

You may also send us an email at info@truetimber.net to request access to, correct or delete any Personal Data that we have collected about you. We cannot delete your Personal Data except by also deleting your account, if any. We may not accommodate a request to change or delete your Personal Data if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect. 

1. Do Not Track Signals.  

We may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us. 

1. Data Security.  

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Website. 

1. Consent to Processing of Personal Data in the United States.  

In order to provide our Website to you, we may send and store your Personal Data outside of the country where you reside or are located, including to countries that may not or do not provide an equivalent level of protection for your Personal Data. Your Personal Data may be processed and stored in the United States and federal, state, and local governments, courts, or law enforcement or regulatory agencies in the United States may be able to obtain disclosure of your information through the laws of the United States. By using our Website, you represent that you have read and understood the above and hereby consent to the storage and processing of Personal Data outside the country where you reside or are located, including in the United States. 

Your Personal Data is transferred by Truetimber to another country only if it is required or permitted under applicable data protection law and provided, however, that there are appropriate safeguards in place to protect your Personal Data. To ensure your Personal Data is treated in accordance with this Privacy Notice when we transfer it to a third party, Truetimber uses Data Protection Agreements between Truetimber and all other recipients of your Personal Data. 

1. Changes to Our Privacy Notice.  

We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users’ Personal Data, we will notify you through a notice on the Website’ home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.  

Your continued use of our Website following the posting of changes constitutes your acceptance to such changes. 

1. Contact Information.  

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the “Contact” link on our Website. 

Truetimber Arborists 

4050 Transport Pl,  

Richmond, VA, 23234,  

USA 

info@truetimber.net